Privacy Policy

Collection of Personal Data

We will collect your personal data that we receive directly from you through the following means:

• Account registration
• Email address
• Telephone

Types of Data Collected

• Personal data such as name, surname, date of birth, nationality, identification card, etc.
• Contact information such as address, telephone number, e-mail address, etc.
• Account details such as username, password, transaction history, etc.
• Transaction and financial information such as purchase history and payment details, etc.
• Technical data such as IP address, Cookie ID, Activity Log, Location (GPS), etc.
• Images and photographs submitted by users, including photos of pets and identity documents, for the purposes of using our products and services.
• Other such as photos (via camera access) and other information considered personal data under the Personal Data Protection Laws.

Children

Our Service is not directed to children under the age of 13. If you are under the age of 20 or have legal restrictions, we require your parents or guardian to be aware and provide consent. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

Storage of Data

We store your personal data in both hard copy and soft copy formats using the following systems:

• Third-party server service providers, which may be located outside of Thailand

Use of Data

We use the collected data for the following purposes:

• To create and manage accounts
• To provide products or services (including pet insurance)
• To improve products, services, or user experiences
• To share and manage information within our organization
• To process payments for products or services
• To provide after-sales and customer support services
• To gather user feedback
• To process and verify information submitted through images or photographs as part of our service delivery
• To comply with our Terms and Conditions
• To comply with laws, rules, and regulatory authorities

Disclosure of Personal Data

Organization

We may disclose your personal data within our organization to provide and develop our products or services.

Service Providers

We may use service providers to help us provide our services, including payment processing, analytics, and development of products or services. These include:

• Google Analytics — https://policies.google.com/privacy
• Firebase — https://firebase.google.com/support/privacy
• Mixpanel — https://mixpanel.com/legal/privacy-policy/
• Smartlook — https://help.smartlook.com/docs/privacy-policy
• Internet Thailand Public Company Limited (payment processing) — https://www.inet.co.th/api/v1/pdf/Privacy_Policy/นโยบายการคุ้มครองข้อมูลส่วนบุคคลสำหรับลูกค้าและผู้ใช้บริการ.pdf

Please note that service providers have their own privacy policies.

Cross-Border Data Transfer

We may disclose or transfer your personal data to third parties, organizations, or servers located in foreign countries. We will take steps and measures to ensure that your personal data is securely transferred and that the receiving parties maintain an appropriate level of personal data protection standard, or as allowed by laws.

Data Retention

We will retain your personal data for as long as necessary during the period you are a customer or under a relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy, or anonymize your personal data when it is no longer necessary or when the period lapses.

Data Subject Rights

Subject to the Personal Data Protection Laws, you may exercise any of the following rights:

• Withdrawal of consent: You have the right to withdraw consent to collect, use, or disclose your personal data at any time.
• Data access: You have the right to access your personal data under our responsibility and to request a copy of such data.
• Data portability: You have the right to obtain your personal data in a machine-readable format and to request that we transfer it to other data controllers where technically feasible.
• Objection: You have the right to object to the collection, use, or disclosure of your personal data at any time.
• Data erasure or destruction: You have the right to request erasure, destruction, or anonymization of your personal data where the processing is no longer lawful or necessary.
• Suspension: You have the right to request suspension of processing your personal data while we examine a rectification or objection request.
• Rectification: You have the right to request correction of your personal data to be updated, complete, and not misleading.
• Complaint lodging: You have the right to complain to competent authorities if you believe that the collection, use, or disclosure of your personal data violates applicable laws.

You can exercise these rights by contacting our Data Protection Officer as detailed below. We will notify you of the result of your request within 30 days of receipt.

Cookies

To enrich and perfect your experience, we use cookies or similar technologies to display personalized content and store your preferences. We use cookies to identify and track visitors, their usage of our website, and their access preferences. If you do not wish to have cookies placed on your device, you should set your browser to refuse cookies before using our website or app.

Data Security

We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure — including administrative, technical, and physical safeguards and access controls.

Data Breach Notification

We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after becoming aware of a personal data breach, unless such breach is unlikely to result in a risk to the rights and freedoms of data subjects. If the breach is likely to result in a high risk, we will also notify affected individuals without delay through our website, SMS, email, telephone, or registered mail as applicable.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. We encourage you to frequently check our website for any updates. This Privacy Policy was last updated and effective on May 7, 2026.

Links to Other Sites

Any websites from other domains found on our site are subject to their own privacy policies, which are not related to us.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us using the following details: